Terms & Conditions

Terms of Sale

We only sell parts of the highest quality, and when listed as Genuine parts they are Genuine Parts.

Aftermarket parts we supply are of high quality, and in most cases matching OE quality.

If a part of your order is not available from stock, we may offer you a suitable alternative part of the same matching quality.

Part shipments may be made from us and our suppliers direct, if this is the case you will be supplied with multiple shipping tracking ID’s.

Warranty on parts is limited to repair, replacement of part or partial refund against part - this is only upon confirmation of a warrantied fault.

The warranty implied is as per the terms of warranty of the supplier/manufacturer of said part(s).

High performance and tuning parts supplied come with a limited warranty due to the nature of their use. This warranty is in the terms of the supplying manufacturer.

Warranty is always limited to repair, replacement or partial refund – this is limited to the original purchase price of said part(s).

Delivery

All of our items are always sent via a recorded delivery service.

We endeavour to despatch all orders placed within one business day.

If any item is not available from stock, you will be notified and your order will be placed onto back-order. If your order is not fully for fillable, you will be given the option of a part shipment.

Local Same day deliveries are available, please contact to discuss.

International customers are advised to contact us prior to ordering to confirm shipping price and also timescale.

Timed deliveries are also available – Pre 9AM, Pre 1PM and Saturday Services, along with Express International shipping. Please contact us direct to discuss.

Returns

We operate a 7 day return policy.
If you are unhappy with the product supplied, please contact us to arrange a return within 7 days of delivery.

The items can be returned within these 7 days for a full refund, credit or exchange.

Goods are to be returned at the buyer’s expense, and must be returned in their original condition and still in the sealed original packaging.

We will NOT accept returns of certain items, including and not limited to:

Any specially ordered parts.
Any item that has been removed from its original packaging, is marked/damaged or missing any of its parts.
Any item that has been used/fitted.
Any electrical items will not be acceptable for return once delivered.

Items to be returned, are done so at the buyers expense.
The buyer must contact us within 7 days to initiate a return/claim.
Goods can only be returned with a returns authorisation number.

After 7 days of delivery any goods supplied correctly and returned for a refund will be subject to a handling/restock surcharge of 25%, repackaging costs under some circumstances may also be charged. Return shipping is non-refundable in these circumstances.

The above returns policy does not affect your statutory rights.

Once your items are returned, and accepted - you will be contacted and issued with the appropriate refund.

We cannot accept any responsibility for returned parcels which are undelivered.

If there are any problems as always please get into contact with us.

Privacy Policy

The purpose of this statement is to set out how we use personal information that we may obtain from you. By registering as a user of the services provided by Sprinting Hare JDM Ltd and by using the Sprinting Hare JDM Ltd web site you agree to this use.

When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and we will use this data to fulfill our agreement with you. Details on your orders can be obtained by emailing us at any time.

We may use information that you provide or that is obtained by us:

To register you with our web site and to administer our web site services;

For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing activities.

For the prevention and detection of fraud.

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

We do not store any card details for any payments received.

Please note that any products and services are supplied subject to our standard terms and conditions.